Effective Date: 1st August 2025 
Company: BeSpoke AI Stylist Private Limited 

We aim to provide a transparent and user-friendly experience. Please review this policy carefully before making any subscription or in-app purchases through BeSpoke AI Stylist. 

1. Free Trial Period 

• We may offer a free trial for new users. 

• You will not be charged until the trial period ends. 

• To avoid charges, cancel before the trial ends via the platform (App Store / Google Play / Web Dashboard). 

2. Subscription Plans 

• Subscriptions are billed monthly or annually, depending on the plan selected. 

• Payment is processed automatically on a recurring basis unless cancelled prior to renewal. 

3. Cancellation Policy 

You may cancel your subscription at any time through: 

• The App Store / Google Play (for mobile users) 

• Your account settings on our website or app 

Upon cancellation: 

• You will retain access to premium features until the end of your billing cycle. 

• No partial refunds are offered for mid-cycle cancellations. 

4. Refund Policy 

a. Eligible Refunds 

Refunds are only granted under the following conditions: 

• You were charged after canceling before renewal 

• Technical failure prevented access to paid features, verified by support 

• Accidental duplicate charges (e.g., double billing) 

b. Ineligible Refunds 

We do not provide refunds for: 

• Style dissatisfaction 

• Failure to cancel before renewal 

• Minimal or no use of the app after payment 

• Personal preference or expectations mismatch 

5. How to Request a Refund 

Please email legal@bespokeaistylist.com with: 

• Subject: Refund Request 

• Your registered email address 

• Reason for refund 

• Supporting evidence (screenshots, payment proof, etc.) 

We aim to resolve all requests within 7 working days. 

6. App Store or Google Play Purchases 

If you subscribed via App Store or Google Play: 

• All refunds must be requested through Apple or Google as per their refund policies. 

• We do not control refunds on those platforms. 

7. Dispute Resolution 

If you are dissatisfied with our response, you may escalate the issue to our Grievance Officer under applicable law. See contact details in our 

https://www.bespokeaistylist.com/privacy. 

8. Changes to This Policy 

We may update this Refund and Cancellation Policy as needed. Updates will be posted on our website with a revised effective date.